live sydney FAQ

To reset your password, visit the live sydney login page and click "Forgot password?" at the bottom. Enter the email address you registered with, and we will send you a password-reset link within a few minutes. Click the link in your email, create a new password (at least 8 characters, including a number and a letter), and confirm the change. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or wait a few minutes and request a new link. If you continue to have trouble, contact our support team via Live Chat with your registered email address — we can verify your identity and assist with account recovery from Jakarta, Surabaya, Bandung, Medan, or Semarang.

Our KYC (Know Your Customer) process requires a clear photo of your government-issued ID — this can be a passport, national ID card (KTP), driver's licence, or equivalent. We also ask for a selfie taken with your ID so we can match the photo to your face. Upload both images through the KYC section of your account (available on mobile or desktop). Our verification team reviews your documents within a few hours during business hours (07:00–22:00 Indonesia time). Once approved, you can access all deposit and withdrawal methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. If your documents are unclear or do not match, we will ask you to resubmit.

We provide several account-control features accessible in your Settings or Account menu. You can change your password, update your email address, and review your login history to check for unauthorised access. You can also view your deposit and withdrawal history, check your current balance, and manage your notification preferences (e.g. tournament alerts, support messages). For additional security, we recommend reviewing your linked payment methods regularly and removing any you no longer use. If you suspect fraudulent activity on your account, contact our support team immediately via Live Chat with your registered email and a recent transaction detail so we can investigate and secure your account.

Withdrawal requests are reviewed within 2–4 hours during our business hours (07:00–22:00 Indonesia time, seven days a week). If you submit a request outside business hours — for example, late at night or during Idul Fitri — it will be queued and reviewed when our team is next available. Once approved, the funds transfer to your bank account or e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) typically takes a further 1–3 hours depending on your bank. Direct bank transfers to online payment, e-wallet, mobile banking, or local payment accounts may take longer during peak banking hours or national holidays. You can check your withdrawal status anytime in your account — look for a "Transactions" or "Withdrawal History" section that shows pending or completed requests with timestamps.

Yes, live sydney supports deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment. To deposit, select your bank from the payment method list in your account, enter the transfer amount, and follow the on-screen instructions to complete the bank transfer. Your deposit typically appears in your account within subject to verification on weekdays. For withdrawals, provide your bank account details (account number, account holder name, and bank code) in the withdrawal form, and our team will process the request to that account. Direct bank transfers may take longer than e-wallet options like online payment, e-wallet, mobile banking, local payment, or online payment, especially during peak banking hours or around national holidays like Idul Adha. If your transfer does not arrive within the stated timeframe, contact our support team with your transaction reference number so we can investigate with your bank.

Our loyalty tier programme rewards ongoing engagement on live sydney. As you play our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), join live-dealer tables, or place sportsbook bets, you earn tier points. Points accumulate monthly, and your tier status updates automatically. Higher tiers unlock benefits such as higher withdrawal limits, priority support, and bonus offers. Your current tier and points balance are shown in your account dashboard. Tier status resets each month, so your points total starts fresh on the first of each month. Details on tier thresholds and benefits are available in the Loyalty section of your account or by contacting our support team via Live Chat.

We list a broad range of football and tournament markets. Our core coverage includes Liga 1 (Indonesia's top league), Piala AFF, Piala Indonesia, Champions League, Premier League, and other major international leagues. We also offer esports markets including Mobile Legends, Free Fire, and PUBG Mobile, as well as badminton and MotoGP markets depending on the season. Markets are listed in our Sportsbook section, organised by sport and date. Each market shows available betting options (win, draw, over/under goals, etc.) and game information updates during matches. If a market you are looking for is not visible, check our Sports Calendar or contact our support team to confirm whether it is scheduled or available in your region — markets are subject to local regulatory requirements.

Our support team communicates in English and Indonesian. You can contact us via Live Chat (available 07:00–22:00 Indonesia time, seven days a week) and select your preferred language at the start of the conversation. Our team will then assist in that language. If you have a complex issue or need documentation in a specific language, let our support agent know and we will do our best to accommodate. Response times vary depending on chat volume — during peak hours (around Liga 1 matchdays or during Idul Fitri holiday periods), you may wait a few minutes before an agent responds. For non-urgent questions, you can also review our FAQ page or contact us via email, though Live Chat is typically faster.

We at live sydney provide an online entertainment service available only where local law permits. Our services are not available in all jurisdictions, and users are responsible for verifying that access and use of live sydney comply with the laws of their own jurisdiction. If you are in a region where online wagering is prohibited or restricted, you should not access or use our platform. For detailed information on our legal position, terms, and privacy practices, please review our Legal NoticeTerms and Conditionsand Privacy Policy